FAQ

How long does it take for me to receive my order? 

Depending on the size of your order and your location, we try our best to have your products delivered at most 2 weeks after you purchase. 

Should I just apply the product as soon as I receive it?

We recommend anyone who purchases our products to do a patch test on the inside of their elbow before applying our products to hair. 

Am I able to return an item?

Due to the current Covid-19 pandemic, we do not accept returns in order to ensure the safety of both our customers and our manufactures. However, if you do not enjoy any of our products, we do give refunds if you are unhappy with your purchase! Send us an email regarding your issue and we will deal with the problem accordingly. 

How can I ensure the product I choose is suitable for my hair type?

In the description of each product, we mention the hair types that are a good fit for the specific product. We recommend reading the descriptions before purchasing any products to ensure you have made the right choice. 

What can I do if I have any more questions?

For any further information or if you have anymore questions, feel free to reach out to us via email or phone number on the Contact Us page. 

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